Course Description: Child care is a service-based industry that relies on staff to be functioning at their best to provide high-quality care. This class covers strategies on how to prevent and respond to conflict in the workplace to improve staff attendance, reduce turnover and boost your program’s reputation.
Free to Literacy Connections program participants. Cosponsored by Capital Area Successful Start.
This is an online class available September 8-15, 2021. Participants can start at 9:00 a.m. on September 8, and have until 11:59 p.m. on September 15. Registered participants will receive an email from the instructor containing further instructions for the online course the day prior to the start of class.
Instructor: Michelle Gilbert
Click here to register for this class online.
Core Competency: 7 Levels 3 & 4; CDA: 5; In-Service Hours: 3