Child care is a service-based industry that relies on staff to be functioning at their best in order to provide high-quality care. This class covers strategies on how to prevent and respond to conflict in the workplace to improve staff attendance, reduce turnover and boost your program's reputation.

Free to Literacy Connections program participants. Cosponsored by Capital Area Successful Start. This is an online class available January 15-22, 2025. Participants can start at 9:00 a.m. on January 15, and have until 11:59 p.m. on January 22 to complete the class. Registered participants will receive an email from the instructor containing further instructions for the online course the day prior to the start of class.

Instructor: Michelle Gilbert

Core Competency: APPD.D.2.a

CDA: 5

In-Service Hours: 3

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